We have a winning process to conclude a great experience design, our RS CX Blueprint™ practice follows a set of tried-and-true steps, applying the latest in design thinking, and maintaining a “care is the new commerce” mindset.

We use our CO-MAP™ tool which aligns the “in the customer’s shoes” view with the organization’s operational view of the journey.

We engage our clients in a series of collaborative activities, involving our diversified practice team to eventually deliver a robust CX design.

Our process is uncomplicated, collaborative, creative, thorough, full of discovery, and above all enjoyable. And we judge ourselves by providing experience solutions that clients’ customers would see as empathetic, effortless, and personalized.